Date of Award
Dissertation - University of Massachusetts Global access only
Doctor of Education (EdD)
Cindy Petersen, Ed.D.
Jonathan Greenberg, Ed.D
Lindsay Desai, Ed.D
Purpose: The purpose of this exploratory phenomenological study was to identify and describe the strategies used by on-site multifamily property managers in Southern California to build an adaptive capacity based on the five key characteristics of adaptive leadership identified by Heifetz et al. (2009b). Methodology: In this phenomenological study, in-depth interviews and artifacts were used to gather data from on-site multifamily rental property managers in Southern California to identify and describe the strategies they used to build adaptive capacity within their organizations. Findings: On-site multifamily rental property managers in Southern California who were interviewed for this study described the importance of trust-building, creating a psychologically safe environment, promoting employee involvement in decision-making, offering growth opportunities, and holding time for ongoing development within daily operations. Conclusions: By identifying and describing the strategies used by on-site multifamily rental property managers in Southern California, it can be concluded that the intentional use of various strategies can build their team’s adaptive capacity. Recommendations: Further research is recommended, including replication across a broader sample that specifically addresses possible study limitations, exploration of the quantitative impact of the identified strategies on teams, and a Delphi study to determine the future of the industry and needed leadership skills.
Thompson, Brisa, "Leading is Key: A Phenomenological Study on the Impact of Adaptive Leadership During Times of Great Change and Opportunity for On-Site Multifamily Property Managers" (2023). Dissertations. 530.