Date of Award

Fall 10-16-2023

Document Type

Dissertation - University of Massachusetts Global access only

Degree Name

Doctor of Education (EdD)

Department

Organizational Leadership

First Advisor

Cindy Petersen, Ed.D.

Second Advisor

Jonathan Greenberg, Ed.D

Third Advisor

Lindsay Desai, Ed.D

Abstract

Purpose: The purpose of this exploratory phenomenological study was to identify and describe the strategies used by on-site multifamily property managers in Southern California to build an adaptive capacity based on the five key characteristics of adaptive leadership identified by Heifetz et al. (2009b). Methodology: In this phenomenological study, in-depth interviews and artifacts were used to gather data from on-site multifamily rental property managers in Southern California to identify and describe the strategies they used to build adaptive capacity within their organizations. Findings: On-site multifamily rental property managers in Southern California who were interviewed for this study described the importance of trust-building, creating a psychologically safe environment, promoting employee involvement in decision-making, offering growth opportunities, and holding time for ongoing development within daily operations. Conclusions: By identifying and describing the strategies used by on-site multifamily rental property managers in Southern California, it can be concluded that the intentional use of various strategies can build their team’s adaptive capacity. Recommendations: Further research is recommended, including replication across a broader sample that specifically addresses possible study limitations, exploration of the quantitative impact of the identified strategies on teams, and a Delphi study to determine the future of the industry and needed leadership skills.

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