Date of Award

Winter 12-29-2022

Document Type


Degree Name

Doctor of Education (EdD)


Organizational Leadership

First Advisor

Dr. Myrna Cote

Second Advisor

Dr. Marilou Ryder

Third Advisor

Dr. Alan Enomoto


Purpose: This explanatory mixed-methods study aimed to identify the job satisfaction level of millennial supervisors at the five service centers of the U. S. Citizenship and Immigration Services (USCIS). Additionally, it identified the impact that job satisfaction levels have on their job retention and motivation for leadership advancement.

Methodology: An explanatory sequential design data collection method was used to identify and describe the level of job satisfaction of USCIS millennial supervisors. This Minnesota Satisfaction Questionnaire (MSQ) was completed by the participants and was followed by an open-ended interview designed to collect in-depth data on job satisfaction factors’ impact on retention and leadership advancement motivation.

Findings: Examination of the explanatory sequential mixed method design from the study participants indicated that 74.76% of all participants experienced an overall job satisfaction of being very satisfied or satisfied with their current working environment. The participants articulated that their overall job satisfaction added to their high level of retention and motivation. Survey responses indicated the highest level of job satisfaction at 91.75% was associated with work conditions while advancement opportunities and company policies and practices at the lowest levels at 14.78%.

Conclusions: The study supported the body of literature which draws a correlation to job satisfaction with employee retention and motivation. The findings of this study further affirm that the study millennial supervisors experience a high level of satisfaction which leads to their desire to remain with the organization and seek high level management positions. The supervisors in this study value working conditions, job security, social service, moral values, supervision-human resources, and responsibility.

Recommendations: Further research is recommended to determine how to improve the level of job satisfaction in the areas where there was a higher level of identified job dissatisfaction. Additionally, this research was limited to one directorate in USCIS and should be replicated in other directorates of the agency to examine comparable data. This research could form a foundation for creating a succession plan for leaders within the organization.