Date of Award

Summer 7-12-2021

Document Type


Degree Name

Doctor of Education (EdD)


Organizational Leadership

First Advisor

Keith Larick, EdD.

Second Advisor

Generald Davie, EdD

Third Advisor

Jalin B. Johnson, EdD.


Purpose: The purpose of this quantitative study was to identify CNAs’ perceptions about the most important soft skills used by CNAs in training and the workplace.

Methodology: This quantitative research study identified CNAs’ perceptions of the most important soft skills they used based on the composite model for soft skills. CNAs were selected based on purposeful sampling. Likert scores were collected from the survey responses.

Findings: Examination of the quantitative data from the 35 CNAs revealed that brainstorming is the most important collaboration soft skill in CNA training and the workplace.

Conclusions: Results based on the findings of this study observation and reflection are the most important soft skills for CNAs in training and the workplace. These soft skills must be administered with sensitivity as we deliver patient care.

Recommendations: This study was limited to a few organizations in Northern California for CNAs to examine CNAs in training and the workplace. Further investigation into soft skill training and implementation in all health care education programs and professional rotation programs would be beneficial.