Date of Award

Spring 4-22-2020

Document Type

Dissertation - University of Massachusetts Global access only

Degree Name

Doctor of Education (EdD)


Organizational Leadership

First Advisor

Dr. Keith Larick

Second Advisor

Dr. Jalin Johnson

Third Advisor

Dr. Shalomon Duke


Purpose: The purpose of this phenomenological study was to identify and understand the factors Millennial healthcare leaders perceive as most important in supporting their job satisfaction and retention in the profession.

Methodology: This phenomenological study applied qualitative research methods to explore Millennial job satisfaction and retention in healthcare. This study identified, described 12 Orange County, California, Millennial Healthcare leaders, and their perspectives about job satisfaction and retention. The researcher analyzed and identified themes that emerged from a qualitative gathering of data. Common themes and patterns emerged from a combination of the researcher’s review of interviews, observations, and NVivo computer-assisted analysis of data.

Findings: The data analysis resulted in twenty-seven themes across the two research questions. Nine major findings emerged from the data relating to the lived experiences of Millennials healthcare leaders.

Conclusions: Inspection of the key findings resulted in nine conclusions demonstrating actions that should be taken to satisfy and retain Millennial healthcare leaders. Findings focused on work flexibility, problem-solving, investment in career development, meaning behind the work, feedback, autonomy, work culture, a competitive salary, and company perks.